Refund policy
Returns
Incorrect item or alteration? We’ll cover the shipping to get it back to us! Damaged items? No need to return the product! Please note, return shipping for plush products to be refunded are not included or refunded.
Exchanges
If your product is incorrect or damaged upon arrival, we will correct the error at no cost to you. Please contact us within 30 days of receiving your product and we will email you a prepaid return shipping label. Incorrect products are defined as products:
Lost or Damaged Orders
If your product arrives damaged, please reach out to our dedicated Customer team at 📭 service@petdaer.com with a photo of the product, and we will arrange for a replacement!
Tracking is Available for All Shipments
Please reach out to the carrier for any specific delivery questions. If your order has not arrived within 30 days of shipment, please contact our dedicated Customer team 📭 service@petdaer.com for assistance on a replacement!
Delivered But Not Received
If your package has been marked as delivered but you have not received it, we allow 10 days from the marked ‘’delivered’’ date for the package to arrive due to the surge in shipping volumes and possible tracking irregularities. If your package has still not arrived past 10 days of being marked as delivered, please contact us at 📭 service@petdaer.com for further assistance.
Please Note:
For packages marked as delivered, we will offer a one-time courtesy replacement upon receiving a missing package claim number from the courier, no refunds will be issued.
Delivery
The delivery carrier for your order may reach out to you for delivery questions at the phone number provided in your order information. The carrier will attempt 2 deliveries before returning the product to us. Orders returned to us will be refunded using the original payment method. International shipping costs will not be refunded.
Gift Cards
Gift cards are non-refundable. Any purchases made with a gift card, the amount will be refunded back to the gift card.
Duty Fees for International Orders
Petdaer is not responsible for any duty fees applied by the courier prior to receiving delivery. International Shipping, duties and taxes, and rush fees are non-refundable.
Coupons
Discounts must be applied at the time of purchasing. We are unable to apply a discount to an already placed order.
Free Gifts
Free gifts must be returned along with your petdaer in order to receive a full refund. If free gift is not returned then refund due will be minus price of the free gift.
Refunds
If your item is eligible for a return: your refund will be processed within 5-7 business days of receipt. You will receive an email confirmation that the item(s) has been received, and that a refund has been issued. Please allow 3-5 business days for bank processing time.
If you haven’t received a refund yet: first check with your bank or credit card company. It may take some time before your refund is posted, typically 3-5 business days. If you’ve taken these steps, please contact us.
Cancellations
You may cancel an order for a full refund before it is in production status, simply contact us at 📭 service@petdaer.com.
Refund Policy
Plush Products
We want you to love your petdaer, and we are committed to bringing your pet’s personality to life!
If your petdaer doesn’t quite capture their unique charm, we offer a free alteration to perfect every detail! We will contact you to send pictures of your order before shipment. You can make one modification suggestion before shipment. We will communicate with our team of artists to make any necessary alterations! Note – By accepting an Alteration of a plush product, you acknowledge exemption from our money back guarantee and the order no longer qualifies for a refund.
If you chose not to take advantage of our alteration option, a full refund is available for all Plush products including Plush Petdaer Pets, Golf Headcovers, Slippers, Magnets and Custom Bobbleheads within 30 days of delivery.
Begin either of these processes by reaching out to our dedicated Customer team before return shipping. If you need to return the product, please contact our service email to confirm first.
Non-Refundables
Products excluded from refunds include: Mugs, Blankets, Socks, Pajamas, Pillows, Portraits, Knit Sweaters, Tumblers, Yoga Mats, All apparel, Accessories Gift Cards & Plush products that have received an alteration.
For international orders – shipping, duties/taxes and rush will not be refundable.
Other
If you have any other questions regarding your order, please contact our dedicated Customer team 📭 service@petdaer.com.