🧸 Products
Simply upload clear photos of your pet on our product page, choose your options, and place your order. Our designers will take care of the rest.
We recommend 1 clear front view and 2 side views in good lighting. The clearer the photos, the more accurate the final plush.
We carefully recreate your pet’s unique features, including fur patterns, colors, and facial expressions, to achieve the closest possible likeness.
Yes — you can choose to add an optional zippered pouch inside your Petdaer for safely storing a small amount of your pet’s ashes.
At Petdaer, we know your pet holds a special place in your heart. Our mission is to capture that love in plush form. While our talented artists work hard to create the best possible likeness, please keep in mind that your creation is meant to be a heartfelt tribute — not an exact replica.
Our plush toys are made from soft, high-quality, and pet-safe materials designed for comfort and durability.
Yes! We can create plush versions of dogs, cats, and many other animals.
Yes, revisions after the initial preview may require purchasing an additional revision service. This ensures our designers can continue refining your plush to meet your expectations.
We currently offer 10-inch, 16-inch, and 24-inch sizes. You can select your preferred size on the product page.
Yes! If you have a specific size requirement, please leave a note with your order or contact us for special customization.
Yes, but please contact us first for multi-pet customization options.
Absolutely.
Our custom creations make deeply personal gifts for birthdays, holidays, memorials, and special occasions — something meaningful that lasts far longer than ordinary gifts.
If you need help or have special requests, feel free to contact us anytime.
We’re here to help you create something truly special for your pet.
💳 Payment
We accept all major credit cards - American Express, Discover, MasterCard, Visa. We also accept PayPal.
We do not charge any additional payment fees.
However, your bank or card issuer may apply foreign transaction or currency conversion fees, which are outside of our control.
Payments may be declined for several reasons, such as:
• Incorrect card details
• Insufficient funds
• Bank security restrictions on international transactions
If this happens, please try another payment method or contact your bank for assistance.
Yes. All payments are processed through industry-standard encrypted payment systems.
We never store or have access to your full card details, ensuring your information remains completely secure.
Yes. After your payment is completed, you will receive a confirmation email with your order details.
Please check your spam folder if you don’t see it in your inbox.
If you experience any issues during payment, please contact us immediately.
We’re happy to help you complete your order safely and smoothly.
Yes, but only before the design process begins. Please contact us as soon as possible.
Payments are typically processed in USD unless otherwise stated.
📦 Shipped Orders
The duration it takes to receive your order is influenced by the destination and the shipping method selected. Generally, orders are processed within 1 business day. Delivery can range from 5 to 30 business days based on the chosen method. For more detailed information, visit our Shipping Information page.
For our registered customers, tracking your order is a breeze:
1. Email Confirmation:
- Once your order has been confirmed and dispatched, an email containing a unique tracking code will be sent to your inbox.
- Utilize this code to monitor your package as it makes its way to you.
2. My Account (For Registered Users):
- Missed the email? No problem.
- Simply log in to the ‘My Account’ section on our website.
- Navigate to the ‘Orders’ tab to view details of your recent and past purchases, including the tracking code for each order.
Contact our customer service immediately. If the order hasn’t been shipped, we can adjust the address for you. If it has been shipped, we’ll help guide you on the next best steps.
No, international fees or custom charges are not included in our prices as there are no additional fees. Once you make a purchase, you won’t encounter any additional charges upon arrival in your country.
Once an order is shipped, we cannot cancel it. However, you can return the order once received, based on our return policy.
Yes! We ship worldwide. You can place international orders directly on our website and pay with either a credit card or PayPal. Please note that depending on your country, you may be responsible for duties or taxes upon delivery. These fees are set by your local government and are not covered by Petdaer.
Please contact us, and we will work with the carrier to resolve the issue.
🔁 Returns & Refunds
To initiate a return, please contact our customer service team with your order details. Once confirmed, we’ll provide you with return instructions and the address to send your package back. Please ensure the items are in their original condition and packaging.
We’re sorry to hear that! Please take clear photos of the damaged item(s) and email them to our customer support team along with your order number. We’ll review the situation and guide you on the next steps, which may include a replacement or refund.
Yes, orders can be canceled before the design process begins.
This depends on the situation. Our team will guide you.
Refunds are processed within 5–10 business days after approval.
Still Need Help?
Head over to our Contact Us page—we’re happy to lend a paw! Our team is just a message away.