Frequently Asked Questions
From shipping and returns to product care and sizing, our FAQ page covers all the essentials to make your Petdaer experience smooth and stress-free.
Frequently Asked Questions
From shipping and returns to product care and sizing, our FAQ page covers all the essentials to make your Petdaer experience smooth and stress-free.
Products
Petdaer are generally made within a standard size range of 4 to 23 inches in length (not including the tail). The final size depends on several factors, like your pet’s species, breed, and the artist’s interpretation.
- Small animals (like rabbits or guinea pigs): typically 4–8 inches
- Dogs and cats: usually 11–24 inches
- Horses and other large animals: typically 20–23 inches
- While we can’t guarantee an exact size, you’re welcome to request a specific length within the range by adding a note in the "characteristics" or "notes" section when placing your order.
Each Petdaer is handmade using high-quality plush materials. We carefully select from thousands of synthetic fabrics to find the closest possible match to your pet’s fur. The most commonly used materials are polyester and acrylic.
Yes — you can choose to add an optional zippered pouch inside your Petdaer for safely storing a small amount of your pet’s ashes.
At Petdaer, we know your pet holds a special place in your heart. Our mission is to capture that love in plush form. While our talented artists work hard to create the best possible likeness, please keep in mind that your creation is meant to be a heartfelt tribute — not an exact replica.
We don’t offer custom clothing replication at this time.
Payment
We accept all major credit cards - American Express, Discover, MasterCard, Visa. We also accept PayPal.
Due to the customized nature of our products, your credit card will be charged at the time of purchase.
- Standard Creation: Up to 8 weeks.
- Rush Creation: As fast as 1 week.
- Shipping: Standard and expedited shipping options available at checkout.
Shipped Orders
The duration it takes to receive your order is influenced by the destination and the shipping method selected. Generally, orders are processed within 1 business day. Delivery can range from 5 to 30 business days based on the chosen method. For more detailed information, visit our Shipping Information page.
For our registered customers, tracking your order is a breeze:
1. Email Confirmation:
- Once your order has been confirmed and dispatched, an email containing a unique tracking code will be sent to your inbox.
- Utilize this code to monitor your package as it makes its way to you.
2. My Account (For Registered Users):
- Missed the email? No problem.
- Simply log in to the ‘My Account’ section on our website.
- Navigate to the ‘Orders’ tab to view details of your recent and past purchases, including the tracking code for each order.
Contact our customer service immediately. If the order hasn’t been shipped, we can adjust the address for you. If it has been shipped, we’ll help guide you on the next best steps.
Will they be applied to my order upon arrival in my country? No, international fees or custom charges are not included in our prices as there are no additional fees. Once you make a purchase, you won’t encounter any additional charges upon arrival in your country.
Once an order is shipped, we cannot cancel it. However, you can return the order once received, based on our return policy.
Yes! We ship worldwide. You can place international orders directly on our website and pay with either a credit card or PayPal. Please note that depending on your country, you may be responsible for duties or taxes upon delivery. These fees are set by your local government and are not covered by Petdaer.
Returns & refunds
To initiate a return, please contact our customer service team with your order details. Once confirmed, we’ll provide you with return instructions and the address to send your package back. Please ensure the items are in their original condition and packaging.
We’re sorry to hear that! Please take clear photos of the damaged item(s) and email them to our customer support team along with your order number. We’ll review the situation and guide you on the next steps, which may include a replacement or refund.
Still Need Help?
Head over to our Contact Us page—we’re happy to lend a paw! Our team is just a message away.